Returns & Exchanges

At Shelly Europe, we stand by the quality of our smart home devices and offer a 30-day return window for all electronics in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and transparent resolution.

Return Process

• 1.
  Initiate Return Request

  Log into your Shelly Europe account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the electronics in their original box including all cables, manuals, and accessories to ensure the product remains undamaged during transit.

• 3.
  Ship to Service Center

  Attach the provided shipping label or address the package to our European distribution hub, ensuring the RMA number is clearly visible on the exterior of the box.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5 to 7 business days.