Frequently Asked Questions
Everything you need to know about shopping with Shelly Europe
What are the shipping costs for European orders?
We offer flat-rate shipping across Europe starting at €9.90, with free standard delivery on all electronics orders exceeding €150.
How long does delivery usually take?
Standard shipping within the EU typically takes 3-5 business days. Express shipping options are available at checkout for 24-48 hour delivery.
What is your return policy for electronic components?
You can return unused items in their original packaging within 30 days of receipt. Please ensure the security seal is intact for a full refund.
Do your products come with a warranty?
All Shelly Europe devices include a standard 24-month manufacturer warranty covering technical defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal.